12 Point Design  

(209) 565-12PD
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12 Point Design/support/faq.asp  

Frequently Asked Questions (FAQs)

General Information

After I submit my order, when will my account be set up?

If you provided sufficient contact and account information, you can expect to receive setup information within 24 hours.

Will I receive a real IP address for my site, or is it a virtual shared IP?

12 Point Design provides static (real and unshared) IP addresses for our clients who have a need for them (an additional charge may apply). A static IP will allow clients full access to their Web space even without a domain name. This includes email services and other 'bound' services.

Once my domain is hosted, can I access it without "www" in the browser?

12 Point Design goes the extra mile by making this additional adjustment in the account setup for all its clients. If, for any reason, you would like this domain mapping removed please contact us and we will do so.

Is it possible to have two domain names going to the same place?

A Domain Pointer, which is an additional domain that resolves to the default page of your Web site, can be set up for your account.

Does 12 Point Design monitor its systems?

All systems are continuously monitored for optimal performance. Our data center also provides redundant Internet connections and power sources.

Does 12 Point Design have its own equipment?


Publishing Your Web Site

How can I publish my Web site?

Although there are many ways to upload your Web site, the most common methods are FTP (file transfer protocol), which is used to transfer files from one computer to another, and Microsoft FrontPage.

How do I publish my Web site using FTP?

Make sure you are connected to the Internet. Once you receive your setup e-mail, you may upload your site using the domain name. NOTE: If your domain has not transferred, you can still upload your site using the IP address provided in the setup e-mail.

Make sure you publish your site content to the /httpdocs/ directory. In order for a default page to load automatically when someone accesses your site, you have to upload a default.asp, default.htm, index.htm, index.html, or index.asp page to the /httpdocs/ directory.

If your site uses secure pages, upload these pages to the /httpsdocs/ directory, or enable the option within your site options to use the same folder for secure and insecure files.

Many web development applications now feature FTP functionality directly within the application. Each applications help file indicates how to setup your site within the application to ease your upload.

If you are using an FTP program such as FileZilla, WS_FTP or CuteFTP, the following links will provide additional information:

When can I publish my Web site?

Immediately! Once you've received your setup e-mail you will have access to an address used to upload and test your website. It may be up to 72 hours, however, before your email services are recognized by the rest of the world.

Do I need to wait until my domain name transfers to start working on my site?

No. At your request, we will provide you with a 'testing' domain to preview your site and authentication information to log into your account as soon as your account is setup.

Domain Name Registration

I don't have a domain name, can you register one for me?

12 Point Design has the capability of serving as your domain name registrar. We highly suggest, however, that you research your domain name carefully before selecting. Your Domain is your online identity and will often be the only information your potential customers have about you. A poorly worded, mis-spelled or obscure domain can be detrimental to your online experience.

My domain is registered with another registrar and is due to expire shortly, can I renew with you?


Do you host International Domains (Other than .com, .net, and .org)?

Simply put, if it can be registered, 12 Point Design can host it.

Domain Name Transfer (Redirection by Registrar)

Do I have to transfer my domain name to your name servers, or can you do that for me?

We will be happy to assist you in the transfer of your domain name. If your domain name is registered through Network Solutions or GoDaddy, we can initiate the transfer process for you. If your domain name is registered through another registrar, you can easily transfer your domain by providing you registrar with the following information:

  • Hosting on our Windows Server:
    • Primary Name Server: ns1.12pointdesign.com
    • Secondary Name Server: ns2.12pointdesign.com
  • Hosting on our Linux Server:
    • Primary Name Server: nx1.12pointdesign.com
    • Secondary Name Server: nx2.12pointdesign.com
How long will it take for my domain name to transfer to your name servers?

Once the registrar initiates the change, it typically takes between 24 to 48 hours for a domain to fully propagate over the Internet. You can check the progress of your domain propagation at www.domaintools.com

E-mail Services

I travel a lot, will I able to retrieve my e-mail while I'm "on the road?"

No problem. 12 Point Design realizes people today are on the move. That's why our hosting plans include Web-based e-mail, which means that you can access your e-mail via any computer with Internet access.

Can I forward my mail to another existing e-mail account?

Of course, as long as you follow the rules.

What is the difference between Aliases and Accounts?

Accounts are actual mailboxes; i.e., user@example.com, and the only limit to user accounts is the space allocated for your 12 Point Design account.

ALIASES are virtual mailboxes that deliver mail to a user account. For example: A smaller company wishing to appear larger may have aliases set up for orders@example.com, customerservice@example.com, and info@example.com. Mail sent to these aliases could all be forwarded to user@example.com.

I'd like to use Microsoft Outlook to access my mail. How can I set that up?

Follow these instructions.

When I try to send e-mail from Outlook, I am continually prompted for a user name and password which, when input, is not accepted. How can I stop this prompt?

12 Point Design mail servers require authentication for all outgoing mail. Follow these instructions to verify this option is set.

I need more email accounts. Can I purchase more?

Not as 'email accounts' per se, but you may increase your hosting capacity at any time, which will effectively increase the number of accounts you can create.

I'd like to be able to create a mailing list. Does 12 Point Design have this capability?

The functionality to which you are referring is called "List Server." A list-server mailing list can receive mail and resend the mail to all the users on the mailing list.

Lists can be "open" allowing postings by anyone on the Internet. Lists can also be "public," meaning that anyone can get on the list by subscribing to it. Users can then subscribe to, or unsubscribe from, a list by simply sending the appropriate message to the list server.

Lists can be unmoderated (any message sent to the list is immediately posted to all users on the list) or moderated (all messages are reviewed by the moderator for approval before being posted). Postings to the list can be further controlled by use of a password or by use of a "posters list" (a list of people authorized to post to that list.)

List Servers are a standard option within our email facilities.

Please be aware that 12 Point Design does not permit the sending of unsolicited e-mail (spam) through its mail servers. Individuals found violating this policy face termination of their Web hosting contract and possible legal action.


What shopping carts do you support?

We can support most any that are compatible with the Microsoft Windows Server platform or Linux.

What is SSL?

SSL (Secure Sockets Layer) is an encryption service that runs on the server. It causes all communication back and forth between the visitor's browser and the website to be sent in encrypted form. This is important when transmitting credit card numbers or email addresses across the Internet.

Database/DSN (Data Source Name)

What is an ODBC connection?

An ODBC connection is the system "mapping" that connects the Web site application to the database connection tools on the server and tells the database connection tools where to find the database.

Do you support Access?

We support several versions of Microsoft Access, including Access 2000 and XP.

When should I upgrade my database from Microsoft Access to Microsoft SQL?

Access is a good database to start with, but it really is not designed to support multiple concurrent users. If you have a medium to high-volume website you may be better off with a MS SQL Server or MySQL server database.

Can I upgrade from Microsoft Access to Microsoft SQL?

Absolutely. You can upgrade your database at any time, and there is even an Upsizing Wizard in Microsoft Access to assist you.

How can I connect to my SQL Database?

We suggest you connect through Enterprise Manager.

Why do I get an error when I try to connect to my database?

Debugging database problems is a frequent problem across the internet, and there are many sources for finding the correct solution for your scenario. Before you attempt to fix the problem, it is important that it is clearly defined. What database platform and version are you using? What language or service are you using to connect to it? Are you using ODBC or a DSN? For specific help please feel free to email Support and we will do our best to provide a solution that works for you.


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PO Box 1306
Twain Harte, CA

(209) 565-12PD